FAQ

Keri Kya FAQ — Common Questions & Detailed Answers

Whether it's about your account, payments, bonuses, or games — you'll find the answers here. If you can't find what you're looking for, reach out to support.

Account & KYC Payments & Withdrawals Bonuses & Offers Gaming Security
7 questions

No matching questions found.
Try searching with different keywords.

Account & KYC Verification

KYC (Know Your Customer) verification is typically required before your first large withdrawal or when requested by support. It keeps your account secure and helps prevent fraud.

What you'll need:
  • Clear photos of both sides of your National ID (NID) or passport
  • A selfie holding your NID (your face must be clearly visible)
  • BKash/Nagad number matching your account (mobile banking statement if required)
How to make a deposit:
1Log in to your account and go to "Profile → Verification".
2Upload a photo of your document (JPG/PNG, max 5 MB).
3Submit — verification is usually completed within 24 to 48 hours.
Once your verification is approved, you'll receive an email and SMS notification.
Security

Forgetting your password happens to everyone. Recovering your Keri Kya account is straightforward:

1Click the "Forgot password?" link on the login page.
2Enter your registered mobile number or email address.
3You'll receive an OTP or a reset link — use it to set a new password.
4Save your new password and log in.

If you no longer have access to your mobile number or email, contact support — they'll verify your identity and help you recover your account. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols.
Deposit & Payment

The minimum deposit on Keri Kya depends on your payment method:

  • bKash: Minimum ৳100
  • Nagad: Minimum ৳100
  • Rocket: Minimum ৳200
  • Bank Transfer: Minimum ৳500
There are no extra processing fees on deposits. However, to get the full welcome bonus, your first deposit must be at least ৳500. When making a payment, send it to Keri Kya's designated payment number — you'll find it in your account dashboard. Sending to the wrong number may make it difficult to recover your funds.
Withdrawal

Withdrawing from Keri Kya is straightforward and typically completes within 7 to 30 minutes.

Steps to Withdraw:
1Log in to your account and go to "Wallet → Withdrawal".
2Select your payment method (bKash / Nagad / Rocket).
3Enter the amount and recipient number — the number must match your registered mobile number.
4Verify with the OTP and submit.

Time limit:
  • Standard Withdrawal: 7 – 30 minutes
  • VIP Members: Instant (within 5 minutes)
  • Bank Transfer: 1 – 3 business days
The minimum withdrawal amount is ৳500. For withdrawals above ৳5,000, KYC verification is mandatory if your account is not already verified.
Betting & Gaming

Yes, the minimum bet amount on Keri Kya varies slightly by game:

  • Slot Games: Minimum ৳1 per spin (some games start from ৳5)
  • Sports Betting: Minimum ৳50 per bet
  • Live Casino (Baccarat/Roulette): Minimum ৳100
  • Lottery: Minimum ৳10 per ticket
  • Crash Games: Minimum ৳20
On each game page, click the "Info" icon to see the minimum and maximum bet amounts clearly displayed. When betting with bonus funds, the maximum bet is capped at ৳500 — see the bonus terms and conditions for full details.

All your transactions and betting history are available right in your Keri Kya account dashboard.

To view your betting history:
1Log in and click the profile icon in the top right corner.
2Open the "Bet History" or "Gaming History" section.
3Filter by date — you can also filter by game type.

To view your transaction history:
1Go to the "Wallet → Transaction History" section.
2Deposits, withdrawals, and bonuses are organized in separate tabs.
Records from the last 90 days are available directly. For older records, contact support and they'll send you a statement.
Bonuses & Offers

Keri Kya offers two types of regular bonuses — a daily sign-in bonus and free spins.

Daily sign-in bonus:
  • Log in once a day and bonus points are credited to your account automatically.
  • Log in 7 days in a row and earn a special reward — such as a ৳100 bonus or 20 free spins.
  • After logging in, you'll see the "Daily Rewards" box on the homepage — click it to claim.
To claim free spins:
  • Promotional free spins are available on selected slot games — check the "Promotions" page for current offers.
  • Deposit ৳500 or more on your first deposit and get 50 free spins.
  • Free spins are typically valid for 72 hours — any unused spins will expire after that.
To withdraw winnings from a bonus, you must meet the wagering requirements — see the terms and conditions for full details.
Details

Everything You Need to Know About Keri Kya

Keri Kya is one of Bangladesh's most trusted online gaming platforms, offering Sports Betting, Live Casino, slots, lottery, and much more. With your security and convenience in mind, we provide Bengali-language support and easy payments via bKash and Nagad.

New members often run into the same questions — when to complete KYC, what to do if they forget their password, how long withdrawals take. This FAQ page brings all those answers together so you can find solutions without having to contact support.

Tips for new members

After registering on Keri Kya, the first thing to do is complete your profile. Providing a valid mobile number and email makes OTP verification and password recovery much easier. Set deposit and session limits in the responsible gaming settings to keep your gaming in check.

Common misconceptions about payments

Many people assume withdrawals take a long time. The truth is, for KYC-verified accounts, bKash transfers typically arrive within 7 to 15 minutes. Bank transfers may take a bit longer due to the bank's own processing time.

Helpful

If Your Answer Isn't in the FAQ Our Support Team Get in touch. Bengali support available 24/7.

Get help

Still have questions?

If you can't find your answer in the FAQ, you can reach our support through the options below.

💬
Live Chat

Chat with us live. We typically respond within 2 minutes. Available 24/7.

📧
Email Support

Email us at support@kerikya.net. We'll get back to you within 4 to 6 hours.

📋
Why choose Keri Kya

What Makes Our Platform Stand Out

Every feature on Keri Kya is built with Bangladeshi gamers in mind.

⚡
Instant Payment

Withdraw to bKash or Nagad in as little as 7 minutes. Instant processing for VIP members.

🔐
Two-factor security

Your account is protected with OTP verification and SSL encryption. Suspicious login attempts trigger instant alerts.

🎁
Daily Bonuses & Offers

Daily login points, weekly cashback, and monthly VIP rewards.

🎮
Thousands of Games

Slots, Live Casino, Sports Betting, and Lottery — all in one platform.

💬
24/7 support in Bangla

Get help in Bengali any time of day or night. Average response time is 2 minutes.

📱
Seamless on Mobile

Android app and mobile web — enjoy seamless gaming on any device.

Got your answers? Get started now

Join Keri Kya — Register for free and claim your welcome bonus.

Register Now Enter
Free registration 18+ only Play Responsibly
বাংলা